Privacy Policy

Last updated: January 29, 2026

This Privacy Notice for The Pro Palo Alto (doing business as The Pro) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at http://thepropaloalto.com or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

If you still have questions or concerns, contact us at:
info@thepropaloalto.com

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more detail in the full document below.

What personal information do we process?
When you visit or use our Services, we may process personal information depending on how you interact with us.

Do we process sensitive personal information?
We do not process sensitive personal information.

Do we collect information from third parties?
We do not collect personal information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, comply with law, and maintain security.

When do we share personal information?
We may share information in limited situations and with specific third parties.

What are your rights?
Depending on your location, you may have rights regarding your personal information.

How do you exercise your rights?
Submit a data subject access request or contact us directly.

TABLE OF CONTENTS

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. Do we use cookies and tracking technologies?
5. How long do we keep your information?
6. Do we collect information from minors?
7. What are your privacy rights?
8. Controls for Do-Not-Track features
9. Do United States residents have specific privacy rights?
10. Do we make updates to this notice?
11. How can you contact us about this notice?
12. How can you review, update, or delete your data?

2. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you voluntarily provide.

We collect personal information when you contact us or express interest in our Services.

Sensitive information: We do not process sensitive personal information.

All personal information you provide must be true, complete, and accurate.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process personal information to:

• Provide and administer our Services
• Communicate with you
• Maintain security and prevent fraud
• Comply with legal obligations

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information during business transfers, such as:

• Mergers
• Sale of company assets
• Financing
• Acquisition by another company

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and tracking technologies to collect and store information. These technologies help us:

• Maintain security
• Prevent service crashes
• Save preferences
• Enable essential site functionality
• Support analytics and advertising

You can opt out through browser settings.

Google Analytics

We use Google Analytics to analyze website usage.
Opt-out tool: https://tools.google.com/dlpage/gaoptout

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary to fulfill the purposes outlined in this notice or comply with legal requirements.

When no longer needed, we delete or anonymize it.

6. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from children under 18 years of age.

If we become aware of such collection, we delete the information immediately.

7. WHAT ARE YOUR PRIVACY RIGHTS?

You may have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• Obtain a copy of your data

To exercise these rights, contact:
info@thepropaloalto.com

8. CONTROLS FOR DO-NOT-TRACK FEATURES

We currently do not respond to browser Do-Not-Track signals due to lack of a consistent industry standard.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Residents of certain US states may have additional privacy rights.

Categories of Personal Information We Collect

Category	Examples	Collected
Identifiers	Name, email, IP address	NO
Customer Records	Address, phone number	NO
Protected Characteristics	Gender, race, ethnicity	NO
Commercial Information	Purchase history	NO
Biometric Information	Fingerprints	NO
Internet Activity	Browsing history	NO
Geolocation Data	Device location	NO
Audio/Visual Data	Photos or recordings	NO
Employment Information	Resume or work history	NO
Education Information	Student records	NO
Inferences	Preferences or profiles	NO
Sensitive Personal Information	Protected data	NO

We may collect limited information via customer support or surveys.

Your Rights May Include:

• Knowing what we process
• Accessing your data
• Correcting inaccuracies
• Requesting deletion
• Receiving copies
• Non-discrimination for exercising rights

Additional state rights may apply.

How to Exercise Your Rights

Submit a data subject access request or email:
info@thepropaloalto.com

We may verify your identity before fulfilling requests.

Appeals

If a request is denied, you may appeal via email.

10. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We update this Privacy Notice as necessary to stay compliant with laws.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

The Pro Palo Alto
541 Ramona St
Palo Alto, CA 94301
United States

Email: info@thepropaloalto.com

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

Submit a data subject access request to review, update, or delete personal information.